Support Center
Get help with StreaMar IPTV. Find answers to common questions or contact us directly.
Frequently Asked Questions
How do I connect to my IPTV server?
To connect to your IPTV server:
- Open the StreaMar IPTV app
- Enter your server URL (e.g., http://your-server.com:port)
- Enter your username
- Enter your password
- Tap "Login" or "Connect"
The app will validate your credentials and connect to your server.
Where do I get IPTV server credentials?
You need to obtain IPTV server credentials from an IPTV service provider. StreaMar IPTV is a player application only and does not provide server access or content.
Important: You are responsible for ensuring you have legal access to your IPTV server and content.
The app says "Failed to connect" or "Invalid credentials"
If you're having connection issues:
- Verify your server URL is correct (include http:// or https://)
- Check that your username and password are correct
- Ensure your IPTV server is online and accessible
- Check your internet connection
- Verify the server port is correct (if required)
If problems persist, contact your IPTV service provider.
Video playback is not working
If videos are not playing:
- Check your internet connection speed
- Verify the stream URL is accessible
- Try restarting the app
- Check if your IPTV server is experiencing issues
- Ensure you have sufficient storage space
How do I add content to my watchlist?
To add content to your watchlist:
- Navigate to a movie or series detail page
- Tap the "Add to Watchlist" button
- The content will be saved to your watchlist
You can access your watchlist from the Home screen.
How do I change the language?
To change the app language:
- Go to Settings
- Find the "Language" section
- Select your preferred language (English or Arabic)
The app will immediately switch to the selected language.
Is my data secure?
Yes, your data is secure:
- All data is stored locally on your device
- Passwords are encrypted using secure storage (iOS Keychain / Android Keystore)
- No data is transmitted to our servers
- No tracking or analytics are used
See our Privacy Policy for more details.
Can I use multiple IPTV accounts?
Yes! You can add multiple IPTV server accounts:
- Go to Settings
- Tap "Add Account"
- Enter the new server credentials
- Switch between accounts anytime from Settings
The app is slow or laggy
To improve performance:
- Close other apps running in the background
- Clear the app cache (if available in settings)
- Restart your device
- Ensure you have sufficient storage space
- Check your internet connection speed
How do I clear my viewing history?
To clear your viewing history:
- Go to Settings
- Find the "Privacy" section
- Tap "Clear History"
- Confirm the action
This will remove all viewing history but keep your watchlist and accounts.